I just wanted to say how much everyone appreciated your facilitation style and the end result of last week's meeting. You really held the space for people to say what was on their minds and at the same time move us to positive conclusions. The hard work for that group will be to keep the momentum going. I hope to do my part.

Radiah Harper
Vice-Director for Education and Program Development

Judith E. Glaser
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Recent Reviews

Yale University

Reading the book profoundly effected - and changed my approach to all of my interactions. Not only have I been reviewing how to handle the common misunderstandings and miscommunications in my life, but also how to advise close friends on how to improve their life situations through conversation. It has altered my thought processes and undoubtedly my neurotransmitters. Quite a few people will be on the receiving end of a copy from me. If it has the same effect on them, a chain of goodwill is to follow.

Sue Atkins, Physicians Assistant, Yale University

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