When we first spoke, my fellow principals and myself, as well as much of the staff were engaged in turf battles and unproductive and distracting "what about me" behaviors. We worked hard and profitably, but without the level of mutual cooperation, trust and respect that makes a company great. You engaged so many of us with your insightfulness and intelligence. Your facilitating manner allowed us to find a safe environment to address issues and resolve conflicts that stewed over months, even years.

Alan Baral

Judith E. Glaser
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Recent Reviews

Yale University

Reading the book profoundly effected - and changed my approach to all of my interactions. Not only have I been reviewing how to handle the common misunderstandings and miscommunications in my life, but also how to advise close friends on how to improve their life situations through conversation. It has altered my thought processes and undoubtedly my neurotransmitters. Quite a few people will be on the receiving end of a copy from me. If it has the same effect on them, a chain of goodwill is to follow.

Sue Atkins, Physicians Assistant, Yale University

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