Thank you very much for kicking off the BLI in a way that will make our participants think and ac in exciting new ways. They will think more collaboratively and more holistically about their approach to serving their members and the public interest. Working with you has been a rewarding and enlightening experience. The care you took in your preparation and delivery was nothing short of memorable. We look forward to a continuing relationship.

Elizabeth Derrico
Associate Director

Judith E. Glaser
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Recent Reviews

Yale University

Reading the book profoundly effected - and changed my approach to all of my interactions. Not only have I been reviewing how to handle the common misunderstandings and miscommunications in my life, but also how to advise close friends on how to improve their life situations through conversation. It has altered my thought processes and undoubtedly my neurotransmitters. Quite a few people will be on the receiving end of a copy from me. If it has the same effect on them, a chain of goodwill is to follow.

Sue Atkins, Physicians Assistant, Yale University

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