Since I tend to be a linear thinker – being a math nerd and all – I really like the Conversational Intelligence® Matrix. I’ve started using it as a tool before meetings. I’ll take 5 min or so to review the matrix and get my mind focused on creating more Level 3 conversations. It’s been impactful for me because it helps me be intentional about the conversations. I also find the Visible Dashboards useful. This graphic provides me with an easy way to assess my conversational agility (Judith’s term) and see where people are in a conversation. I’ve only just started using these tools, so I am still a novice. However, I can see that my C-IQ is improving!

Kelly Wegener, Ph.D. Student at Xavier University

Judith E. Glaser
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Recent Reviews

Yale University

Reading the book profoundly effected - and changed my approach to all of my interactions. Not only have I been reviewing how to handle the common misunderstandings and miscommunications in my life, but also how to advise close friends on how to improve their life situations through conversation. It has altered my thought processes and undoubtedly my neurotransmitters. Quite a few people will be on the receiving end of a copy from me. If it has the same effect on them, a chain of goodwill is to follow.

Sue Atkins, Physicians Assistant, Yale University

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