C-IQ for Teams & Organizations

Judith E. Glaser has written yet another brilliant book. To read Conversational Intelligence is to have an inspiring conversation with the author herself, considering together with her how the conversations we have with one another and ourselves determine what we think, what we do, and how successful we and the teams and organizations that we work in and lead are, and will be. After reading this important new book, you will approach every conversation you have in a new, more nuanced, and more constructive manner. Glaser makes a convincing case that conversational intelligence provides the foundation of success for individuals, working relationships, teams and organizations, and this book teaches us how to make that foundation strong and enduring so that we can all successfully build upon it.

-- Ben Dattner, Ph.D., organizational psychologist and author of The Blame Game: How the hidden rules of credit and blame determine our success or failure

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Reach a new level of enterprise productivity, improving the focus and power of your brand through these and other innovative services.


  • Team Coaching – The coach acts as the neutral and unbiased mirror for the behaviors that are impeding growth in the team. An incredibly powerful process that can unlock a team's aspirations and release energy for activating higher levels of performance.
  • Peer Coaching – Builds and strengthens culture. Colleagues become expert peer coaches through the use of STAR Skills™. They develop Sensitivity, Transparency, Active Listening, and Reframing skills.
  • Creating a Coaching Culture – Includes outside and internal experts. Expert coaching training to internal coaches enables them to become skilled in teaching others to coach. Skills are transferable to the whole organization, creating a culture where colleagues support each other in their individual, team, and organizational growth.
  • Innovation Coaching – Designed to help leaders understand how to engage the organization in both day-to-day innovation as well as how to structure and facilitate Project Focused Innovation Initiatives.
  • Employee Engagement Coaching – Designed to help leaders understand how to accelerate the achievement of business goals within an organization.
  • Conversational Makeovers – The Cultural DNA of an organization is enhanced while creating common ground and enterprise-wide synergies for uniting and integrating its most disparate parts resulting in a realization of common goals and strategies. 

“To get to the next level of greatness, depends on the quality of the culture, which depends on the quality of the relationships, which depends on the quality of the conversations. Everything happens through conversations!”

Judith E. Glaser
Benchmark
CEO & Founder