C-IQ for Teams & Organizations

Singapore Trading and Development Association

By  Robert Yeo, ED & CEO (STADA) | stada.org.sg
Published: December 5, 2014

I find the work of Judith E. Glaser and her book on C_IQ to be very relevant to organizations today. As organizations’ structure get flatter, the importance of working across business units through the matrix system become key to the success of projects. Therefore the contributions of teams and the understanding of how a team functions together as one body in harmony becomes a critical aspect of effective results management.

What is also interesting is her ability to create and combine the understanding of the effectiveness of conversation – the emotional and self-centeredness of the individual to drive her or his outcome to the understanding and discipline of the neuroscience of learning to help the facilitator and the individual team members to consciously trigger or choose and/or influence a positive conversation (oxytocin) over the negative alternative (cortisol) as a competence that anyone who wants to be an effective leader or communicator must know.

Glaser's decades of research as a social scientist have been supplemented by her work as a communications consultant and coach to senior executive teams where she discovered that conversations are fundamental to our daily lives and a key driver of our unit of work.   

What makes Glaser's work impactful is that she has brought two disciplines together: conversation and neuroscience to create a new discipline of Conversational Intelligence. C_IQ embodies an idea which co-creates trust, on a sustainable basis as individuals, teams within organizations can learn and master.  Personally I find this approach very powerful as we are able to bring positive outcome through the sharing of experiences through storytelling and understanding of how our minds function.

She successfully demonstrates that trust and fear trigger different hormonal reactions. Through her work and the case studies she is able to bring to bear that Conversational Intelligence provide a pathway forward to the realization of the potential for of collaborations, collective wisdom as a foundation of trust.

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Reach a new level of enterprise productivity, improving the focus and power of your brand through these and other innovative services.

  • Team Coaching – The coach acts as the neutral and unbiased mirror for the behaviors that are impeding growth in the team. An incredibly powerful process that can unlock a team's aspirations and release energy for activating higher levels of performance.
  • Peer Coaching – Builds and strengthens culture. Colleagues become expert peer coaches through the use of STAR Skills™. They develop Sensitivity, Transparency, Active Listening, and Reframing skills.
  • Creating a Coaching Culture – Includes outside and internal experts. Expert coaching training to internal coaches enables them to become skilled in teaching others to coach. Skills are transferable to the whole organization, creating a culture where colleagues support each other in their individual, team, and organizational growth.
  • Innovation Coaching – Designed to help leaders understand how to engage the organization in both day-to-day innovation as well as how to structure and facilitate Project Focused Innovation Initiatives.
  • Employee Engagement Coaching – Designed to help leaders understand how to accelerate the achievement of business goals within an organization.
  • Conversational Makeovers – The Cultural DNA of an organization is enhanced while creating common ground and enterprise-wide synergies for uniting and integrating its most disparate parts resulting in a realization of common goals and strategies. 

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Learn more at WE-IQ.com

Fall cohorts begin on September 12

“To get to the next level of greatness, depends on the quality of the culture, which depends on the quality of the relationships, which depends on the quality of the conversations. Everything happens through conversations!”

— Judith E. Glaser
Benchmark
CEO & Founder