Conversational Intelligence Site

Judith E. Glaser researches, and studies leadership-culture and brand success and failure, and through her extensive work with clients, has learned how to capture, deconstruct and teach the conversational patterns of successful leaders. Having her engage your leadership team gives your organization the opportunity to explore and understand the power of conversations to change your world.

Judith's life long goal is to help leaders build a whole new sensitivity for the words you use and the conversations you have with others. You will realize that words will either cause us to bond and trust more fully and think of others as friends and colleagues, or they will cause us to break rapport and think of others as enemies. Your mind will open up as you see the connection between language and health, and you will learn how to create healthy organizations through the conversational “rituals” that you establish. Working with Benchmark Communications, Inc. and our Creating WE Team, you will have a storehouse of very prescriptive things to do, or not do, to sustain organizational health and success. You will be able to see the impact of change, and you will learn how to design conversational rituals that enable people to embrace and navigate change in healthy ways, and prevent those rituals that become toxic over time.

Everything happens through conversations. Conversations carry meaning—and meaning is embedded in the listener even more than in the speaker. We communicate with each other through conversations. Conversations have the ability to trigger emotional reactions. The words we use in our conversations are rarely neutral. Words have histories informed by years of use. Each time another experience overlays another meaning it all gets collected somewhere in our brain to be activated during conversations. Understanding how we project meaning into our conversations will enable us to connect with others and, in so doing, let go of much of the self-talk that diverts us from Creating WE.

By Judith E. Glaser

A concept whose time has come, Conversational Intelligence^® is the key to success in life and business. It’s not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success.

Author and Organizational Anthropologist Judith E. Glaser presents a framework for knowing which kind of conversations trigger the lower, more primitivebrain and which conversations activate higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence^® makes complex scientific material simple to understand and apply through a wealth of easy-to-use tools, examples, conversational rituals, and practices for all levels of an organization. 

Named one of Leadership Excellence’s Top 20 Thought Leaders, Judith has also been quoted in and interviewed on CBS MORNING NEWS, NBC’S TODAY SHOW, ABC WORLD NEWS, FOX NEWS CHANNEL, THE NEW YORK TIMES, USA TODAY, THE WALL STREET JOURNAL, HARVARD BUSINESS REVIEW, HUFFINGTON POST, CRAIN’S and AMA WORLD.

Order the Conversational Intelligence book TODAY from Amazon or Barnes & Noble.
For bulk orders, please contact publisher: This email address is being protected from spambots. You need JavaScript enabled to view it.

ISBN:9781937134679 | 6 x 9, hardcover, 256pgs: $27.95, ebook:$19.95 | Bibliomotion, www.bibliomotion.com

The National Constitution Center and The Creating WE Institute will launch a series of three live, multimedia conversational summits, which deconstruct the brilliance behind the talks that birthed our Constitution. These summits will bridge the lessons of history with the emerging discoveries of neuroscience to create a learning laboratory on Conversational Intelligence—the wisdom and practices behind great conversations.

Our multigenerational participants will engage with esteemed thought-leaders from interdisciplinary sciences (such as anthropology, neuroscience, and psychology), constitutional historians, media experts, and business leaders to apply Conversational Intelligence to key historical events as well as today’s global challenges.

We will draw upon the rich resources of the National Constitution Center (photographs, video, historical materials, re-enactments) to deepen understanding of how America’s Founders built trust, handled conflict, engaged in negotiation and compromise, and ultimately created a revolutionary form of government.

Reserve your seat at the live event today to engage in the thought leadership conversations and Town Halls. Don't miss out on this amazing opportunity to take part in these transformational conversations. Only select portions of the event will be streamed online. Attendees of the event get a complimentary copy of the book Conversational Intelligence by Judith E. Glaser.

If you are not attending the event, you can preorder from Amazon or Barnes & Noble.

For more information, fill out the form on this page, or contact Judith E. Glaser (212) 307-4386, This email address is being protected from spambots. You need JavaScript enabled to view it..

A seemingly simple act such as talking with a colleague—a small momentary exchange of words in a hallway—has the ability to alter someone’s life permanently. Phrases like “I can’t do that!” and “If I only knew how!” may take only seconds to utter, but they can be life changing. There is little connection between the time it takes to say the words and the impact they may have on a person, a relationship, or an organization.

Conversations have the ability to trigger emotional reactions. Words carry baggage. They are rarely neutral. Words carry a history of years of use. Each time another experience overlays another meaning and it all gets collected somewhere in our brain—the vault—it’s there, ready to be activated during conversations.

Conversations carry meaning that becomes more embedded in the listener than the speaker. We communicate with each other through conversations; we connect to others through conversations. Once the umbilical cord is cut, conversations are the connectivity that keeps us all together. However, words are not external, objective reality. They are projections of our own inner reality.

Language is instinctual. It is also utilitarian. All animals use language to communicate, and most of all to signal each other about how to explore, navigate, and survive the environments in which they live.

Conversational Intelligence™ is the intelligence hardwired into every human being to enable us to navigate successfully with others. Through language and conversations we learn to build trust, to bond, to grow, and build partnerships with each other to create and transform our societies. There is no more powerful skill hardwired into every human being than the wisdom of conversations.

Everything happens through conversations. Conversations carry meaning—and meaning is embedded in the listener even more than in the speaker. We communicate with each other through conversations. Conversations have the ability to trigger emotional reactions. The words we use in our conversations are rarely neutral. Words have histories informed by years of use. Each time another experience overlays another meaning it all gets collected somewhere in our brain to be activated during conversations. Understanding how we project meaning into our conversations will enable us to connect with others and, in so doing, let go of much of the self-talk that diverts us from Creating WE.