C-IQ for Teams & Organizations

In the new world of business, where collaboration and trust is replacing competition and fear CONVERSATIONAL INTELLIGENCE provides a roadmap for healthy, collaborative relationships. Using new breakthroughs in neuroscience,CONVERSATIONAL INTELLIGENCE provides a practical, step by step approach for turning conflict into cooperation and innovation. Global corporations have used CI to turn from failing to thriving in months rather than years. This is a must read for business leaders and change agents; Change your conversations, Change your business, Change your life.

-- Mark Monchek, Chief Opportunity Officer, The OPPS LAB

Judith E. Glaser's new book called Conversational Intelligence (C-IQ), is a powerful new addition to the whole field of leadership. This book is as revolutionary as the contributions of Golemen, Covey or Malcolm Gladwell. The knowledge found in her book is simply vital for leaders. Those who don’t know this material will always be operating from behind. Not reading and understanding this book will be like refusing to use social media or a cell phone—it’s a true revolution in leadership.

-- Oliver DeMille, Ph.D., Author of Leadershifts and CEO of the Social Leadership Institute

Judith E. Glaser has done it one more time! With each book, article or lecture she provides a new foundation on how we can be successful in any endeavor we pursue. This time its Conversational Intelligence. She teaches us how to perfect the most fundamental aspect of communication; which is conversation.

Conversational skills are most basic foundation in business, in familial situations, or relationships. As someone that has relied his entire career on developing successful teams that need to be analyzed, motivated, molded and developed into cohesive high performance teams; I know the value of conversation. (I only wish I had this book available earlier in my career.) It is the quintessential book on perfecting conversational skills.

-- Gus Halas, Board of Directors, Central Garden & Pet Company; Senior Advisor & Partner, Private Equity Group 

Judith E. Glaser’s years of studying and experience as an executive coach in large companies have brought her profound insights that coalesced into this book of effective strategies underpinned by science and the wisdom of her own heart. Every executive, manager and coach can benefit from understanding and developing Conversational Intelligence.

-- Deborah Rozman, Ph.D. and CEO of Institute of HeartMath

Judith Glaser’s approach to conversational intelligence is a must read for leaders of all levels.  Her advice and insights about the Three Levels of Conversation will change the way you lead, as well as influence your perspectives on communication with employees, peers, customers and even family.  Finally a book on conversations that is practical, innovative and transformation all in one!

-- Stephen Mathey, Vice President Finance, American Express Co.

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Reach a new level of enterprise productivity, improving the focus and power of your brand through these and other innovative services.


  • Team Coaching – The coach acts as the neutral and unbiased mirror for the behaviors that are impeding growth in the team. An incredibly powerful process that can unlock a team's aspirations and release energy for activating higher levels of performance.
  • Peer Coaching – Builds and strengthens culture. Colleagues become expert peer coaches through the use of STAR Skills™. They develop Sensitivity, Transparency, Active Listening, and Reframing skills.
  • Creating a Coaching Culture – Includes outside and internal experts. Expert coaching training to internal coaches enables them to become skilled in teaching others to coach. Skills are transferable to the whole organization, creating a culture where colleagues support each other in their individual, team, and organizational growth.
  • Innovation Coaching – Designed to help leaders understand how to engage the organization in both day-to-day innovation as well as how to structure and facilitate Project Focused Innovation Initiatives.
  • Employee Engagement Coaching – Designed to help leaders understand how to accelerate the achievement of business goals within an organization.
  • Conversational Makeovers – The Cultural DNA of an organization is enhanced while creating common ground and enterprise-wide synergies for uniting and integrating its most disparate parts resulting in a realization of common goals and strategies. 

“To get to the next level of greatness, depends on the quality of the culture, which depends on the quality of the relationships, which depends on the quality of the conversations. Everything happens through conversations!”

Judith E. Glaser
Benchmark
CEO & Founder